Question 1

Which payment methods do you accept?

Accepted Answer

We accept Bancontact, iDEAL, Visa, Mastercard and Apple Pay through our secure Mollie payment environment.

Question 2

Is it safe to order online?

Accepted Answer

Yes, all payments are processed through Mollie, a certified payment provider. Your data is sent encrypted.

Question 3

Can I order without creating an account?

Accepted Answer

Yes, you can order as a guest. No account is required.

Question 4

How fast will my order be delivered?

Accepted Answer

Orders placed before 12:00 are shipped the same day via bpost. Delivery typically takes 1-2 business days in Belgium.

Question 5

What are the shipping costs?

Accepted Answer

Belgium: free above €100, otherwise €7.50. Netherlands: €9.95. France: €9.95. Other EU countries: €14.95.

Question 6

Do you deliver to the Netherlands and France?

Accepted Answer

Yes, we deliver throughout Europe via bpost. Delivery times for the Netherlands are 2-3 business days, for France 3-5 business days.

Question 7

Can I track my order?

Accepted Answer

Yes, you will receive a track & trace link by email once your order has been shipped.

Question 8

How long before I see results from a supplement?

Accepted Answer

Most supplements show results after 2-4 weeks of consistent use. For joint products like Artico Gold, we recommend 4-6 weeks.

Question 9

Can I combine multiple supplements?

Accepted Answer

Yes, our supplements are designed to work together. Popular combinations include Artico Gold + Tonic and ZEN + Lacta Ease. Consult a veterinarian if in doubt.

Question 10

How should I store the supplements?

Accepted Answer

Store all supplements in a dry, cool place, away from direct sunlight. Liquid supplements last at least 6 months after opening.

Question 11

Which supplement is right for my horse?

Accepted Answer

Use our supplement quiz on the advice page for a personalized recommendation. Or contact us for tailored advice.

Question 12

Are all Horse Tonic supplements doping-free?

Accepted Answer

Yes, all our supplements are tested by an FEI-approved laboratory and are 100% doping-free. You can use them without risk for FEI competitions.

Question 13

How often are the products tested?

Accepted Answer

Every production batch is individually tested by an FEI-approved laboratory before being released for sale.

Question 14

Can I request a doping certificate?

Accepted Answer

Yes, contact us and we will send you the most recent laboratory certificate for the product in question.

Question 15

What if I am not satisfied?

Accepted Answer

Contact us within 14 days of receipt. Unopened products can be returned for a full refund.

Question 16

How can I return a product?

Accepted Answer

Contact us at info@horsetonic.eu or call +32 495 70 83 94. We will arrange a return label for you.

Frequently Asked Questions