Question 1

Which payment methods do you accept?

Accepted Answer

We accept Bancontact, iDEAL, Visa, Mastercard and Apple Pay through our secure Mollie payment environment.

Question 2

Is it safe to order online?

Accepted Answer

Yes, all payments are processed through Mollie, a certified payment provider. Your data is sent encrypted.

Question 3

Can I order without creating an account?

Accepted Answer

Yes, you can order as a guest. No account is required.

Question 4

How fast will my order be delivered?

Accepted Answer

Orders placed before 12:00 are shipped the same day via bpost. Delivery typically takes 1-2 business days in Belgium.

Question 5

What are the shipping costs?

Accepted Answer

Belgium: free above €100, otherwise €5.95. Netherlands: free above €100, otherwise €8.95. France: free above €100, otherwise €9.95. Germany and Luxembourg: free above €75, otherwise €14.95. Other EU countries: €14.95 (free above €75).

Question 6

Do you deliver to the Netherlands and France?

Accepted Answer

Yes, we deliver throughout Europe via bpost. Delivery times for the Netherlands are 2-3 business days, for France 3-5 business days.

Question 7

Can I track my order?

Accepted Answer

Yes, you will receive a track & trace link by email once your order has been shipped.

Question 8

How long before I see results from a supplement?

Accepted Answer

Most supplements show results after 2-4 weeks of consistent use. For joint products like Artico Gold, we recommend 4-6 weeks.

Question 9

Can I combine multiple supplements?

Accepted Answer

Yes, our supplements are designed to work together. Popular combinations include Artico Gold + Tonic and ZEN + Lacta Ease. Consult a veterinarian if in doubt.

Question 10

How should I store the supplements?

Accepted Answer

Store all supplements in a dry, cool place, away from direct sunlight. Liquid supplements last at least 6 months after opening.

Question 11

Which supplement is right for my horse?

Accepted Answer

Use our supplement quiz on the advice page for a personalized recommendation. Or contact us for tailored advice.

Question 12

Are Horse Tonic supplements safe for competition horses?

Accepted Answer

Horse Tonic supplements are formulated for use in competition horses. Always check the current FEI rules before competing.

Question 13

How often are the products tested?

Accepted Answer

Every production batch is manufactured under strict quality control before being released for sale.

Question 14

Can I request product information?

Accepted Answer

Yes, contact us and we will send you the most recent laboratory certificate for the product in question.

Question 15

What if I am not satisfied?

Accepted Answer

Contact us within 14 days of receipt. Unopened products can be returned for a full refund.

Question 16

How can I return a product?

Accepted Answer

Contact us at info@horsetonic.eu or call +32 495 70 83 94. We will arrange a return label for you.

Frequently Asked Questions